What ownership looks like after the trucks leave.
A pool doesn't end at handoff. It's a system you'll own for decades, backed by a warranty that runs from one year to a lifetime depending on the component, supported first by a full month of included service and afterward by a sister service company that already knows your pool because it was there during construction.
The Atlantis Studio
Batchelor · Roswell
Most homeowners judge a builder by the finished photo. The better question is what happens in year three, or year eight, when a light needs replacing or the water chemistry drifts after a heavy rain. Atlantis structures the years after the build as carefully as the build itself: a real warranty stack, a service relationship that starts before the pool is even filled, and a standing reference list of every pool the company has ever built, still standing behind its own work.
Why what happens after the build matters as much as the build itself.
A pool is a mechanical system exposed to weather, chemistry, and years of use, and a builder who vanishes after the final payment leaves the owner to find their own answers when something needs attention. What a builder does for years two through ten is the real test of whether they stand behind the work.
A shotcrete shell, a pebble finish, an equipment pad full of pumps, filters, heaters, and an automation panel: all of it is built to last, but all of it also needs a real relationship behind it once the crew is gone. The question every buyer should ask before signing isn't only "how good is the finished pool." It's "who do I call in year four, and will they still know who I am." Kelly's own answer to that question is a reference list of every pool Atlantis has ever built, an offer she stands behind personally, and one you will rarely hear another builder make.
The repeat-build pattern backs this up. Clients who build with Atlantis once and later build again, whether a second home or a renovation, are common enough that referrals compound year over year. That doesn't happen from a good finished photo alone. It happens because the relationship holds up long after the invoice is paid.
What continues after handoff, and for how long.
Three things carry forward from handoff into ownership: a full month of included service right after fill, a warranty stack that runs from one year on workmanship to a lifetime on the structure, and an ongoing relationship with the sister service company that was already involved during construction.
What happens in the first month after the pool is filled?
Atlantis includes a full month of service after fill, chemical balancing handled for you while the new pebble finish is still curing and the water chemistry is at its least forgiving, so ownership doesn't start with a learning curve at your own expense. New pool water isn't like water in a pool that's been running for years: the finish is curing, the balance is more sensitive, and small mistakes show up faster than they will later.
What's covered years into ownership, not just on day one?
The warranty stack Atlantis backs every pool with doesn't expire at handoff, it runs for years: a lifetime on the shotcrete structure and the pebble finish, three years on Hayward equipment, four years on lights, and one year on workmanship, all explained in person before you ever need to use it. A lifetime structural guarantee only means something if the company backing it is still standing behind its own work years later, which is exactly what Kelly's reference list is built to prove: anyone considering Atlantis can ask to see or visit a pool built years ago and hear directly from the owner how it's held up.
| Component | Coverage |
|---|---|
| Shotcrete structure | Lifetime |
| Pebble finish | Lifetime |
| Hayward equipment | 3 years |
| Lights | 4 years |
| Workmanship | 1 year |
Who do you actually call once the warranty period for a given component has passed, or for routine service?
Atlantis works with a sister service company that gets involved during construction itself, not brought in cold after handoff, so the people supporting your pool for routine service already know its specific equipment, layout, and history rather than starting from a service ticket with no context. What's already verified is the continuity: the same company is present from construction through ownership, so no owner has to explain their pool from scratch to someone new.
Why Atlantis will point you to pools it built years ago.
Atlantis keeps a reference list of every pool it has ever built, and Kelly will point a prospective client to one, sometimes in person, because a pool that has held up for a decade under real use is the only proof that actually matters, more than a portfolio photo taken the week a pool was finished, lit well, water clear, nobody's kids in it yet.
That confidence comes from the repeat pattern underneath it. Clients who build with Atlantis once often come back, for a second property, a renovation, or a recommendation to a neighbor or friend, and that pattern only holds if the pools themselves and the relationship behind them are actually holding up. Referrals compound because the reference list gives them something to stand on.
Where service actually starts.
Service doesn't begin the day something breaks. It starts at the exit meeting, where Kelly or Bruce teaches every component and hands over the warranty terms in person, so ownership starts with real understanding of the system instead of guesswork about how any of it actually works.
See what the exit meeting itself covers
For the full year-by-year cost breakdown of pool ownership, see /guide/maintenance-and-ownership.
Questions buyers ask about service after the build.
What does pool service cost over ten years?
It depends on the equipment, usage, and local water conditions, so a single number would be misleading. See the full cost breakdown at /guide/maintenance-and-ownership once that guide is live. What's fixed regardless of those variables is the warranty stack: lifetime on the structure and finish, three years on Hayward equipment, four years on lights, one year on workmanship.
Is service included after the build, or is it a separate cost?
The first month after fill is included, chemical balancing handled for you while the finish cures and the water chemistry is least forgiving.
Who do you call if something needs attention years after handoff?
Kelly or Bruce anytime, and for routine service, the sister service company that was involved during your construction and already knows your specific pool.
Do you still stand behind a pool you built ten years ago?
Yes. The reference list Kelly maintains covers every pool Atlantis has built, and she'll point a prospective client to one years into ownership as proof the work holds up, not just the day it's finished.
Do clients ever build with Atlantis a second time?
Yes, often enough that it's a real pattern, not an exception. A second home, a renovation, or a referral to someone they know.
Request a complimentary site visit.
Ownership starts the same way for every Atlantis client: a free site visit with Kelly, on your property, before anything is designed or priced. Everything on this page, the included first month, the warranty stack, the reference list, is what you're actually buying alongside the pool itself.